Refund Policy

Effective Date: January 1, 2026 Provider: Novel Cloud Systems LTD (UK) & Branch (Saudi Arabia) Contact: info@ncsys.sa

1. General Policy

UnityIDE operates on a No-Refund basis for all subscription plans. As our service provides immediate access to a cloud-based development environment and proprietary tools, all sales are considered final upon payment.

2. Exceptions (Refund Eligibility)

Refunds are only considered in exceptional circumstances where a "Significant Reason" is proven. These include:

  • Systemic Bugs: A verified technical defect within UnityIDE that prevents the core functionality of the service and cannot be resolved by our technical team within seven (7) business days of being reported.

  • Denial of Service (DoS): Extended, unplanned service outages where UnityIDE is inaccessible for more than 48 consecutive hours, provided the outage is within our control and not caused by third-party internet infrastructure or user-end issues.

3. Non-Refundable Scenarios

Refunds will not be granted for:

  • User change of mind or "no longer needing" the service.

  • Accidental subscription renewals (users are responsible for managing their billing cycles).

  • Dissatisfaction with features that are clearly outlined in our documentation or free trial (if applicable).

  • Suspension of account due to a violation of our Terms of Use.

4. Refund Process

To request a refund based on the exceptions above, users must:

  1. Submit a formal request to info@ncsys.sa within 14 days of the incident.

  2. Provide evidence (screenshots, logs, or ticket references) of the bug or service denial.

  3. Allow 10 business days for our management team to review the case. If approved, refunds will be credited back to the original payment method.